01 · Cloud Managed Service Plan

24/7/365 Monitoring & Incident Management

Round-the-clock visibility across your AWS infrastructure, databases and applications, with certified engineers ready to respond the moment something goes wrong.

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Overview

Why It Matters

Downtime costs revenue and reputation. Our operations team watches your environment every minute of every day, detects issues early, resolves them quickly and makes sure the same problem does not happen twice.

What's Included

Service Scope

Full-stack monitoring

Health, performance and availability checks across compute, storage, network, databases and applications.

Intelligent alerting

Tuned thresholds and alert correlation that cut noise so real incidents get attention first.

Priority-based incident response

Defined P1–P4 response and escalation paths with regular status updates to your team.

Root-cause analysis

A written post-incident report for major incidents, with the fix and the prevention plan.

AWS escalation management

We raise and manage cases with AWS Support on your behalf when a service-level issue is involved.

Monthly service reporting

Incident trends, availability, open risks and recommended improvements in one clear report.

How It Works

Our Delivery Approach

  1. Step 01

    Detect

    Automated checks and anomaly detection flag issues as they emerge.

  2. Step 02

    Triage

    Engineers assess impact and assign a priority within the agreed response time.

  3. Step 03

    Resolve

    Runbooks and hands-on fixes restore service and keep you informed.

  4. Step 04

    Prevent

    Root-cause findings feed into permanent fixes and better monitoring.

Key Benefits

What You Gain

Less downtime

Problems are caught and fixed before they reach your customers.

Faster resolution

Proven runbooks and experienced engineers shorten time to recovery.

Freed-up teams

Your engineers stop firefighting and focus on product work.

Full transparency

You always know what happened, why and what we did about it.

AWS Services We Use
  • Amazon CloudWatch
  • AWS X-Ray
  • Amazon EventBridge
  • AWS Systems Manager Incident Manager
  • Amazon SNS
  • AWS Health Dashboard
Ideal For

Organisations running customer-facing or business-critical workloads that need guaranteed, always-on coverage.

Ready to Get Started?

Speak with an AWS certified architect about your requirements.

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24/7/365 Monitoring & Incident Management — AWS | Saints & Masters